Nov 20, 2023 (1pm EST) - Estimate Rocket will be resending any failed email notifications from the Week of Oct 6 -10.

• To make sure that you are fully aware of any email failures from the week of Oct 6 -10 Estimate Rocket will be re-posting all failed emails for that week into the notification area of the software.
• Please do not be alarmed if the notification bell has more messages than typical.
• Review the notifications area to see failed emails from the week in question.

Nov 10, 2023 (5pm EST) - Estimate Rocket has developed a solution to the emails not being flagged with final status that has been deployed. .  

• After the solution is deployed any sent emails will update with the proper status as normal with additional email count if the message was sent to multiple recipients.
• We will be updating the email status of the previous emails sent from Monday Nov 6th that are still showing as SENT to reflect the proper status as soon as we can. . 

What happened: 

The Estimate Rocket email processor unexpectedly updated their response communication to confirm message delivery.
The change of format on this response prevented us from updating the email status from SENT into the true status.
We have developed and have deployed a solution which will handle the new messages
We will be updating the historical messages that have been in the SENT status as soon as we can.
We are truly sorry for any inconvenience this may have caused. 
If you have any additional questions you can reach out directly through chat or email support@estimaterocket.com

If you have a message that appears to have a Sent status but is not yet reflecting Delivered please do not try to resend that message

The verification on the email server shows all of these messages successfully delivered.

We are currently working to capture any missing data and update the email status promptly.

We sincerely apologize for any interruption to your business, as we strive for excellence in uptime and availability. As always, we are investigating alternatives and workarounds to see if we can prevent such occurrences in the future.